At Ayla Fashion, we want you to be happy with your purchase. If there is an issue with your order, please contact us as soon as possible.
EXCHANGE PERIOD
Exchange requests should be made within 7 days of receiving the order.
Items received after this period may not be eligible for exchange.
ELIGIBLE ITEMS
An item may be eligible for exchange if:
- You received the wrong product or size.
- The product has a manufacturing defect.
- The item received is damaged before use.
The product must be in its original condition, unused and unworn, with its original packaging, tags and accessories where applicable.
NON-ELIGIBLE ITEMS
We may not accept an exchange if:
- The item has been worn, washed or used.
- The product has been damaged after delivery.
- Tags or original packaging have been removed or damaged.
- The item shows signs of alteration.
- The exchange request is made after the allowed period.
SIZE EXCHANGE
If you ordered the wrong size, please contact us as soon as possible.
Size exchanges are subject to product availability. If the requested size is unavailable, our team will discuss the available options with you.
DAMAGED OR INCORRECT ORDER
If you receive a damaged or incorrect item, please contact us promptly and provide your order details and clear photos/videos of the product so our team can review the issue.
EXCHANGE DELIVERY CHARGES
If the exchange is due to an incorrect item or manufacturing defect from our side, we will review the case and guide you regarding the applicable delivery charges.
For size changes or customer preference-based exchanges, delivery charges may apply.
REFUNDS
Refunds are handled according to the circumstances of the order and our applicable policy. Please contact our customer support team for assistance.
HOW TO REQUEST AN EXCHANGE
To request an exchange, contact Ayla Fashion through WhatsApp or our available customer support channel and provide:
- Order number
- Customer name
- Phone number
- Reason for exchange
- Photos/videos where required
Our team will guide you through the next steps.
IMPORTANT
Please check your parcel carefully when you receive it. If there is an obvious issue with the order, contact us as soon as possible.